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Privacy Policy

Download our Privacy Policy

The 20 Stories High website (the “Website”) is owned by 20 Stories High (“20 Stories High”, “we”, “us”).

We are committed to preserving your privacy. This privacy policy explains how we use and protect the information you send us via the Website.

INFORMATION WE COLLECT FROM YOU

You decide what information we collect about you. If you decide not to provide us with your information you will still be able to access all areas of the Website but may not be able to use all the functions available.

You may be asked to provide information about yourself when you enter competitions or register for promotions or when you request information from us. You may also be asked to provide information about yourself when you send a comment, enquiry or complaint to us via the Website. From time to time, we may also ask you to complete surveys or provide us with feedback.

We may also collect information about your use of the Website from cookies. Cookies are small amounts of information, which we may store on your computer and, which will make it easier for you to log on to and use the Website during future visits.

HOW WE WILL USE YOUR INFORMATION

We will use your information for the purposes of: administration, meeting your requirements, marketing analysis, customer relations and improving and developing the goods and services we offer our customers.

In addition, we will use your information for any other particular purposes specified on the Website at the point where you enter your information.

We will not use your information for marketing purposes unless you tell us that you want to receive marketing communications from us. You may be asked if you want to receive marketing communications from us if you enter a competition or promotion on the Website or request information from us. If you have signed up to receive marketing communications from us we may use your information to send you details of: updates to the Website, competitions or promotions we are running, new products we are launching or other news about 20 Stories High. We will usually contact you by email but may also contact you by telephone or post.

If you sign up to receive marketing communications from us you can tell us to stop sending them to you at any time. Please write to us at the address in the paragraph headed “OUR CONTACT DETAILS” below including your full name, address and other contact details.

WHO WE WILL DISCLOSE YOUR INFORMATION TO

We will not share, sell or distribute your information unless you tell us that we can or we are required to do so by law.

SECURITY

We have security measures in place to protect your information from access by unauthorised persons and against unlawful use and disclosure.

KEEPING YOUR INFORMATION

We will keep your information for as long as reasonably required to meet your requests or requirements or as long as required by law.

ACCESSING YOUR INFORMATION AND MAKING CHANGES

You can see the information we hold about you at any time by writing to us at the address in the paragraph headed “OUR CONTACT DETAILS” below including your full name, address and other contact details. We are entitled by law to charge you a small fee for this.

You can also write to us at any time at the same address to ask us to make changes to the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

We may change how we collect or use your information in the future. If we do make any changes, we will notify you by posting an updated policy on the Website. We therefore recommend that you check this policy from time to time.

OUR CONTACT DETAILS

For all communications relating to our use of your information please contact us at:

20 Stories High, Toxteth TV, 37 – 45 Windsor Street, Liverpool, L8 1XE.